Most frequent questions and answers
We only send the best plants (healthy and rooted) according to the buyer’s order. We take pictures of the plants before packing and will notify the buyer by email.
Unfortunately, we are not able to accept returns on any of our plants. If your plants arrive damaged or you’re dissatisfied with your order, please reach out to us within 30 days of receipt of purchase so we can find a solution that works for you.
After the payment is complete, we immediately apply for a plant export permit, inspect the plant at the quarantine office and finish processing the phytosanitary certificate document. It takes 1-2 weeks working days. The process of sending the package to the destination country can take between 4 – 8 days.
We understand that things change and you may need to cancel your order for a number of reasons. We’re happy to accommodate order cancelations up to 3 business days before your order ships. If you selected a ship date within three business days of the date you placed your order, we are unable to accommodate any cancellations.