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The photos is real pictures. We do packaging safely, use tisue for shipping media, use safe boxes and are resistant to hot and cold weather.
We can ship these plants all over the world. And each country has its own rules and policies, especially regarding import permits and tax fees at customs.
We will replace it by resending the order. It is recommended that buyers take photos and videos to make the process clear and easy. But we hope that plant buyers must understand the risks of buying plants from abroad. If some leaves are lost due to breaking or yellowing, that’s still normal. We are ready to help what steps should be taken with plants.
Each country has different regulations and policies regarding plant imports, especially in terms of licensing and taxes. This is the responsibility of the buyer. If there is a problem or the package is held by customs in the destination country because of the cost of taxes or import permits, the buyer is obliged and responsible to solve it.
The applicable regulations in Indonesia for the export of plants are applying for an export license which is a requirement for making phytosanitary certificates. And carry out plant inspections at the Indonesian Plant Quarantine Agency.
PHYTOSANITARY is ready for 5-10 bussiness days.
SHIPPING with DHL Express : 4-7 days to USA & 5 – 9 days to CANADA, EROPA, AFRICA and Etc
The plant arrived in perfect condition, and I am over the moon about it as it was shipped in the middle of winter to north east Ohio! The packaging was phenomenal and was like fort Knox to get into. The only reason I’m leaving a four star review is solely because the plant is MUCH smaller than what was pictured